Sydnee Nafrada, product designer
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Syd · Hi!Pinned
Product designer who builds. Start here for a quick hello, then scroll for the work.
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Hi, I'm Syd. I design and build products, and here's what I've made.
2 notes from Syd
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Syd · Why it mattersPinned
Eden reads what's happening on each job, suggests the next step with the evidence behind it, and lets account managers approve it in seconds.
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Syd · What's next
Make the case for dismissing as clear on the card as the case for approving, so saying no is as fast as saying yes.
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Account managers had hundreds of job sites each. So we gave them an AI teammate.
2 notes from Syd
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Syd · Why it mattersPinned
A quote that used to take a person 15 to 30 minutes now takes seconds, and homeowners, contractors and partners all see the same scope.
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Syd · What's next
Keep refining LiDAR so more quotes come out accurate instantly, without a person stepping in.
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3 notes from Syd
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Syd · Why it mattersPinned
Every job that needs them, grouped by stage with late work first, under a scorecard that measures them against Remi's targets.
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Syd · My favorite part
Saying why
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Syd · What's next
Bring down contractor-caused escalations. They haven't dropped yet, and they're the next number we're aiming the dashboard at, since they're where missing updates hurt homeowners most.
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Every job a roofer needs to touch, on one page, with one button for the next step.
3 notes from Syd
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Syd · Why it mattersPinned
As more people at Remi started building product with AI, I wrote down how I make and review design decisions as skills their agents could follow.
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Syd · The hardest part
Capturing judgment
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Syd · What's next
Add telemetry so we can see the feedback people give whenever the harness is used, and let the harness learn from it and improve itself over time.
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2 notes from Syd
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Syd · Why it mattersPinned
Larry collects everyone's Friday update and turns them into quarterly reviews, so leadership can see how every team is doing.
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Syd · What's next
Layer in company strategy and goals, so we can see how each person's week-to-week work lines up with the bigger picture.
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2 notes from Syd
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Syd · Why it mattersPinned
When a job site goes wrong, the Escalation Hub gives the resolutions team one place to see what happened, who it's waiting on and how long they have to fix it. I built the first version and now lead the strategy for the next one.
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Syd · What's next
I'm shaping the next version, so a flagged job site reaches its owner with fewer hand-offs and gets resolved sooner.
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An agent reads every homeowner message and flags the job sites at risk. The Escalation Hub is where they land.